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If I purchase the download, can I still get a CD?
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Yes, if you register your program and contact us, we will mail you a CD at no charge. However, the CD has the same installer as what’s available on our download page. You are free to burn this to a CD, and then you’ll basically have a factory Final Draft disk...
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How long does it take to receive my downloadable Final Draft software? |
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If you are purchasing a full program, it shouldn't take more than a few minutes. If you are purchasing an upgrade, it can take up to one business day while we verify your registration of a previous version of the program...
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I received Final Draft software as a gift. Can I return it?
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No, we can provide a refund only to the person who has purchased the product...
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How do I cancel an order? |
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If you need to cancel your order, please fill out the online order status form or call us: US and Canada: 800-231-4055 All Others: 818-995-8995 Our office hours are 9:00am – 5:00pm PST, Mon–Fri...
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There’s a problem with my order (it’s damaged, I received the wrong item, I never received the package). What should I do?
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If there's a problem with your order, please call us right away:
US and Canada: 800-231-4055
All Others: 818-995-8995
Our office hours are 9:00am – 5:00pm PST, Mon–Fri...
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How long does it take to download the installer? |
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Download times will depend on the speed of your Internet connection and the size of the file you're downloading. If you have a high-speed internet connection, you should be able to download our software installers in under 10 minutes...
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Do I need to use a specific browser to download software?
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No, any current browser should work without problems...
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After I’ve downloaded the software installer, where is it stored? |
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The download will go to your default download folder. This is usually set in your web browser....
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What if I have trouble downloading my software purchase?
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If you have trouble with the download, please register your software and open a ticket with our technical support department. A technician will either help you with this download or arrange a download from another source....
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What if I have computer problems and need to reinstall the software? |
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The installer is always available as a free download from our website. The download page is HERE....
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